Speaker: Anne Obarski

Conference Program: "Undercover Boss": Clues to Create a Team of Superheroes!
Date: August 9, 2023 .... Time: 11:00 - 11:45 a.m.

Conference Program: 9 Critical Points of Contact that Impact Customer Loyalty
Date: August 9, 2023 .... Time: 1:00 - 1:45 p.m.
Clients can leave you with one mistake, one blunt conversation or a slow website response and they may never tell you! What’s your business’ “touchpoint score”? It’s made up of countless touchpoints that your customer experiences when doing business with you. Those “scores” inevitably create a “report card” in the client’s mind. We’ll slip on their shoes and look at your “return on investment” in how you market your business, the products and services you offer and the performance of your professional staff who strategically deliver that “contagious” experience, every day.

Conference Program: Value Acceleration: Command Top Dollar for Your Business
Date: August 9, 2023 .... Time: 4:00 - 4:45 p.m.
Stephen Covey coined the adage, "Begin with the end in mind." Today, it is hard to think about the end with the backdrop of war, supply chain issues, labor issues, politics, a post-pandemic economy, interest rates, and inflation. However, there is no better time to start working on, as opposed to in, your business and preparing for the future like the present. Whether a business leader or owner wants to prepare for succession or sell their business – or knows they could – this presentation will review the eight elements that drive the value of a company and suggestions on how to increase the value of their business dramatically.

About Our Speaker

Anne Obarski, Speaker | Author .... Create a Contagious Service Culture
A Speaker Who Helps Transform Customer Relationships into a Contagious Experience .... Worth Spreading! Anne believes customer service isn't about the transaction; it's about transforming customer relationships into a contagious experience.She works with companies to develop and deliver innovative ways to keep customers coming back and to spread the word about their experience. Her interactive keynotes and workshops challenge leaders, create effective sales teams and improve performance at every customer service touchpoint. Anne has a proven track record with a variety of businesses and professional associations.

Meet Anne Obarski, Founder - Merchandise Concepts

Making a positive, lasting impression with every customer has never been more important than today. Serving customers can be a joy. Whether you want stellar Yelp reviews or viral YouTube videos, it's about consistently delivering an infectious and enviable customer service experience. As founder of Merchandise Concepts, Anne's "Retail Snoops" program extensively researches all aspects of customer service. She's gathered priceless knowledge after mystery shopping more than 2,000 stores and businesses over 15 years. Through that research, whether from fast-food restaurants or Fortune 500 companies, Anne developed a laser focus in actual customer service experiences that she used to author and co-author the following content rich books:

> Conversations on Sales and Customer Service

> Surprising Secrets of Mystery Shoppers

> Make Your Business CONTAGIOUS

> Make Your Customer Service CONTAGIOUS - for garden centers

> Make Your Customer Service CONTAGIOUS - for retail stores

She knows what works and what doesn't. Driven by 30 years of experience, Anne shares her wisdom designed to motivate you to take a deeper look at what your customers go through every day. Anne is an award winning speaker and has been a member of the National Speakers Association and the Global Speakers federation since 1996. When she's not speaking, traveling or consulting with business leaders, you can find her on the golf course, playing with her two grandchildren or searching for new ways to cover anything in chocolate.

Customers are Complicated. Relationships are Critical! .... Did you know that customer satisfaction is now directly tied to the success or failure of a company? Is customer service your competitive advantage in the marketplace? Are you delivering a remarkable customer service experience at every touchpoint in your business? If you agree that customer service impacts efficiency, effectiveness and trust between employees, your brand and how you come across professionally, then it's time to up your game with our one-day service training!

Address: 3421 Toomer Kiln Circle Mt. Pleasant, SC 29466
Email: anne@merchandiseconcepts.com
Contact: Anne M. Obarski, Founder
Phone: 636.233.0228 FAX: