Anne Obarski, Speaker | Author .... Create a Contagious Service Culture
A Speaker Who Helps Transform Customer Relationships into a Contagious Experience .... Worth Spreading! Anne believes customer service isn't about the transaction; it's about transforming customer relationships into a contagious experience.She works with companies to develop and deliver innovative ways to keep customers coming back and to spread the word about their experience. Her interactive keynotes and workshops challenge leaders, create effective sales teams and improve performance at every customer service touchpoint. Anne has a proven track record with a variety of businesses and professional associations.
Meet Anne Obarski, Founder - Merchandise Concepts
Making a positive, lasting impression with every customer has never been more important than today. Serving customers can be a joy. Whether you want stellar Yelp reviews or viral YouTube videos, it's about consistently delivering an infectious and enviable customer service experience. As founder of Merchandise Concepts, Anne's "Retail Snoops" program extensively researches all aspects of customer service. She's gathered priceless knowledge after mystery shopping more than 2,000 stores and businesses over 15 years. Through that research, whether from fast-food restaurants or Fortune 500 companies, Anne developed a laser focus in actual customer service experiences that she used to author and co-author the following content rich books:
> Conversations on Sales and Customer Service
> Surprising Secrets of Mystery Shoppers
> Make Your Business CONTAGIOUS
> Make Your Customer Service CONTAGIOUS - for garden centers
> Make Your Customer Service CONTAGIOUS - for retail stores
She knows what works and what doesn't. Driven by 30 years of experience, Anne shares her wisdom designed to motivate you to take a deeper look at what your customers go through every day. Anne is an award winning speaker and has been a member of the National Speakers Association and the Global Speakers federation since 1996. When she's not speaking, traveling or consulting with business leaders, you can find her on the golf course, playing with her two grandchildren or searching for new ways to cover anything in chocolate.